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Refund and cancellation policy

Last updated: 31 October 2026

This translation is provided for informational purposes only. In case of discrepancy, the Spanish version prevails.

1. What this policy covers

FireFighter is a free bot. This policy explains what happens with the optional paid plans and with the voluntary contributions made to support the project.

The optional plans are taken out on Patreon as a monthly subscription: Bombero (3 USD/month), Sargento (4 USD/month), Comandante (6 USD/month), Comandante General (7 USD/month) and Los Liquidadores (10 USD/month). You can also support the project with donations on Patreon or Cafecito.

2. Who handles payments

Charges are processed by Patreon, not by FireBotDevs. We have no access to your card or payment method details. For anything related to the charge, the invoice or the payment method, Patreon's terms apply.

3. Cancelling your plan

You can cancel or change your plan whenever you want from your Patreon account, without notifying us. No additional steps are needed on our side.

The bot checks Patreon every 30 minutes. When it detects the cancellation or plan change, it updates your role and your server's features automatically. You can see your plan at any time with >>premium.

4. Refunds

Subscriptions and donations are voluntary and, as a general rule, non-refundable, as stated in our Terms of Service. This includes periods already charged when you decide to stop using the paid features.

Donations support the bot's ongoing development, but they do not guarantee specific features or preferential treatment.

5. Cases in which we do review a refund

We look at each case individually when it involves:

  • A duplicate charge.
  • An amount different from the one shown on the plan.
  • A charge after a cancellation that you made in time.
  • A charge that you do not recognise or did not authorise.

When it applies, the refund is processed through Patreon, which holds the money and applies its own refund policy. You can read it in its help centre.

6. Your rights

This policy does not limit the rights that the applicable law gives you as a consumer.

7. How to request a review

Write to us as soon as possible by any of these means and include your Discord username, the email of your Patreon account, the date and amount of the charge and the reason for your request. Never send us passwords or your card details.